I am a commercial guard, so my main priority is always the safety of the train and the passengers travelling with me. A typical day would involve excellent customer service for our diverse range of passengers. But, there is no such thing as a typical day on the railway, which is all part of its charm. Every day is unique even when working the same shift for a few days in a row.
Balancing home and work can become difficult at times as I work shifts. I have a lot of hobbies and activities that I enjoy away from work and ensure that these take priority when I am off duty. Shift work has given me a thorough understanding of the importance of making time for me!
Learning to adapt in such a fast paced environment: the railway can change in a split second. The ability to adapt your behaviour, make effective decisions promptly and take control is essential. This was a little daunting to begin with, especially given the volume of people I deal with. However with some experience this has become second nature to me now.
A large scoop of pride in what you do! Embrace each new challenge, enjoy your journey and aim as high as you desire.
My advice to other young women in the rail industry would be to aim high and never feel that you are unable to achieve or progress. The industry is highly diverse and the roles cater to all skill sets and abilities. There really is no end to the learning opportunities and progression available.
Interviewed August 2016