At GWR, we’re more than a train company – we’re the proud custodians of one of the UK’s most iconic rail networks.

With a modern fleet, ambitious plans for the future, and a 91% customer satisfaction score, we’re on a journey of continuous improvement. Our people are at the heart of that journey, and as a Commercial Insights Manager, you’ll play a pivotal role in shaping strategic decisions through data-driven insights that enhance our commercial performance and customer experience.

About the role

As an integral part of our revenue management team, providing accurate analysis and insights to the business and stakeholders, helping to inform decision making and support our vision of revaluing rail in the hearts and minds of the travelling public.

We are proud in GWR to share a common set of values – these help us deliver for our customers, drive business growth and serve our communities across the West and you will clearly demonstrate these behaviours and attitudes in your team:

• Proud and supportive of each other as a railway family.
• Committed to our customers and their experience of railway travel.
• Accountable for performance.
• Dedicated to safety.
• Responsible for setting and meeting the highest standards.

As an Analysis and Insights Manager you will lead a high performing team to deliver strategic insights and data driven solutions, empowering the business and key stakeholders to make informed decisions that drive commercial success.

Your main responsibilities will be:

• Lead, mentor, and manage a team of analysts, fostering a collaborative and high-performing team culture.
• Drive the professional development of team members through coaching, feedback, and performance management.
• Produce and ensure the delivery of high-quality, accurate, and timely analysis, aligning outputs with business goals and strategic priorities.
• Prioritise and manage the team’s workload, ensuring efficient execution of multiple, concurrent projects.
• Act as the primary point of contact between the analytics team and senior business stakeholders, ensuring the team conducts value adding analysis.
• Providing support and/or technical expertise to the wider team as necessary
• Collaborating on industry groups bringing learnings and best practice into the team.
• Able to prioritise between competing tasks by quickly assessing complexity and business value.

As a successful candidate, you will have the following competencies: 

• Team Leadership.
• Commercial skills.
• Requirements management.
• Stakeholder management.
• Business case development.
• Innovation and change.
• Strategic Oversight.

As a minimum, you will need to have: 

• A degree or equivalent in a numerical subject.
• GCSE Maths and English grade A-C.

You will:

Knowledge

• Railway operations and passenger demand, including drivers of demand change, pricing and revenue managements approaches, customer behaviours and needs and ways a business can cater to these, railway commercial issues. You will also have knowledge on range of analytical tools and approaches employed in a commercial setting
• You will have advanced working knowledge of MS Office, particularly Excel, and a knowledge of rail commercial data and systems (including data warehouse). You will have extensive knowledge of advanced data analytics.
• Have a strong understanding of business processes across departments and how data drives decision-making.

Skills

• Strong leadership and team management skills, with the ability to mentor and develop a team.
• Excellent communication and presentation skills, able to translate complex data into clear business insights. Articulate and able to communicate and influence with various departments and across all levels up to and including board level.
• Detail oriented, ensuring accuracy.
• Time management and work prioritisation skills.

Experience

• Experience with business intelligence software and working with large data sets.
• Working in rail or service sector industry.
• Experienced at leading or managing a team of analysts to draw actionable and meaningful insight from disparate data sets.
• Proven ability to collaborate with senior executives and influence business strategy through data.

Application

Please apply online via the ‘Enquire Now’ link below

If you have any problems applying, please email gwrrecruitment@gwr.com

The Reward

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including:

• on-going development,
• defined benefit pension scheme with the Railways Pension Scheme,
• free rail travel across the GWR network for you and your family,
• company-sponsored health care plan,
• discounted shopping and gym membership
• employee assistance programme and much more.

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/