Location: Liverpool 

Role Overview:

The Head of Performance will lead the performance team to ensure consistent delivery against contractual requirements, including safety, reliability, and train availability across a 24/7 operation. This role supports the provision of high-standard train services, applying best practices in engineering and production.

The ideal candidate will demonstrate strong leadership, operational expertise, and a commitment to continuous improvement, safety, and customer focus. They will work independently, set priorities, and contribute to the company’s values and performance targets.

Key Responsibilities:

As Head of Performance, you will manage a dedicated team to ensure the effective and efficient delivery of services that meet contractual obligations, Stadler’s standards, and industry benchmarks. You will be responsible for achieving performance targets and, where these are not met, analysing root causes and implementing corrective actions to prevent recurrence.

You will champion a culture of safety, quality, and continuous improvement, ensuring your team consistently adheres to operational procedures and standards. Through coaching, mentoring, and performance management, you will support individual development and identify successors for key roles, building long-term capability within the function. Leading by example, you will foster strong working relationships with colleagues and customers, promoting collaboration and accountability.

In this role, you will act as the primary interface for on-site contract activities, including technical, performance, and warranty matters. You will work closely with customer technical managers, contract managers, and production teams to ensure seamless service delivery. You will oversee the execution of performance, training, and quality assurance activities, while maintaining a sharp focus on customer satisfaction and operational excellence.

You will be responsible for managing the performance regime to ensure targets are met, supporting the development and implementation of standards and procedures that align with legal, legislative, and ethical obligations. This includes overseeing safety incident reporting, producing weekly, monthly, and quarterly reports, and steering performance against key KPI’s both internally and externally. You will monitor customer and supplier agreements, contribute subject matter expertise to UK and global production systems, and provide on-call support as required.

As part of your remit, you will initiate and, where authorised, implement actions to prevent non-conformances, safety incidents, and process deficiencies. You will assist in the annual identification and quantification of risks, ensure investigations are carried out in line with procedures, and confirm that corrective actions are completed within agreed timeframes. You will also enable effective cross-team collaboration, demonstrate values-based behaviours, and actively promote SRS UK’s journey toward becoming a global leader in production delivery systems, processes, and techniques.

This role offers the opportunity to make a meaningful impact in a forward-thinking organisation.

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