Stadler Rail Are Recruiting!

Are you passionate about the future of rail transport? Do you want to be part of a team that is shaping the next generation of trains using cutting-edge technology? If so, Stadler Rail Service UK (SRSUK) is recruiting for a CSR Technician.

With depot locations in Cardiff, Glasgow, Liverpool, Leicester, Newcastle and Norwich, SRSUK offers excellent opportunities for those looking to develop a career in the UK rail industry. The successful candidate will be based in Norwich.

About Stadler Rail Service UK

Stadler Rail Service UK (SRSUK) is a proud subsidiary of Stadler Rail AG, Switzerland. SRSUK delivers high-quality services for modern train fleets across the UK. With an established presence in passenger rail and growing expertise in freight rail, SRSUK has become a leading service provider within the UK rail industry.

Committed to continuous growth and technical innovation, SRSUK operates in line with an ambitious business strategy focused on delivering reliability, excellence and value for its customers.

Why Join Stadler Rail Service UK?

Innovative Environment
Work within a fast-paced, results-oriented environment where you will collaborate with colleagues to ensure services remain available and operational.

Growth and Development
Join a dynamic organisation that is committed to investing in its people through ongoing learning, training and career development opportunities.

Dedicated Team Culture
Become part of a professional and supportive team focused on delivering an essential service while working closely with key stakeholders.

Customer-Focused Approach
Contribute to maintaining the highest standards of service, ensuring customer needs and expectations are consistently met.

What Stadler Rail Service UK Is Looking For

SRSUK is seeking proactive individuals who align with its values and performance objectives. Candidates who are motivated to make a difference and deliver high-quality service are encouraged to apply.

What SRSUK Offers

• Competitive salary
• 37-hour working week
• Salary sacrifice pension scheme with employer contributions matched up to 10% upon successful completion of probation
• Employee Assistance Programme
• Wellbeing programme supporting physical and mental health
• Cycle to Work Scheme
• Company Sick Pay

Role Overview

SRSUK is seeking a dedicated CSR Technician to join its team. The role focuses on attending to passenger-facing Customer Service Regime (CSR) defects on Class 745 and Class 755 rolling stock, ensuring passenger areas remain safe, functional and comfortable.

Additional responsibilities include the application of de-icing treatments to rolling stock and supporting component assembly activities.

Key Responsibilities

• Diagnose and repair CSR-related defects across Class 745 and Class 755 rolling stock.
• Carry out corrective work on, but not limited to:
  • Seats and seat covers
  • Window films
  • Toilet area fittings
  • Flooring
  • Plug sockets and USB ports
  • Tables
  • Luggage racks
• Complete all work in accordance with safety standards, company procedures and industry regulations.
• Accurately record and report completed tasks, defects and maintenance activities.

Skills and Experience

Essential

• Electrical and mechanical experience (further training will be provided).
• Competence with hand tools and practical repair techniques.
• Strong safety awareness and commitment to safe working practices.
• Ability to prioritise tasks effectively and manage workload under time constraints.
• Ability to work independently with minimal supervision.
• Clear and professional written and verbal communication skills.
• Basic IT skills for reporting, documentation and maintenance systems.

Desirable

• Previous experience in rolling stock maintenance, facilities management or similar technical roles.
• Familiarity with passenger-facing equipment and fittings, including seating, flooring, tables and electrical interfaces.